Air Energy Refund & Returns Policy

At Air Energy, we aim to ensure all products are supplied correctly and meet your
requirements. Due to the technical and supplier-specific nature of many of our products,
returns are handled as outlined below.

Return Window

Returns must be requested within:

14 days of delivery for online orders
7 days of delivery for standard/offline orders

Returns We Accept

We will accept returns and cover associated costs where goods are:

Faulty or defective
Damaged in transit
Order discrepancy

Change-of-Mind Returns

If goods are no longer required or ordered in error, returns may be accepted subject to
approval.

Requests must be made within the return window, and items must be unused, in original
packaging, and in resaleable condition.

If approved, the customer is responsible for return shipping costs. Restocking fees may
apply and will be confirmed in advance. Any supplier handling or return costs will be
deducted from the refund.

Non-Returnable Items

Returns are not accepted for:

Made-to-order or calibrated/customised products
Non-stock items sourced specifically for your order
Certain low-value items, depending on supplier policies

Returns Process

To request a return, contact [email protected] with your order details.

If approved, we will provide return instructions. Goods must be clearly labelled with your Sales Order number and returned to the address provided at the time of approval.

Refunds

Returned goods are inspected on receipt and, where applicable, returned to the supplier.

Once the supplier confirms the return completion, we will process your refund.

Refunds are typically completed within 14 days of return approval, depending on supplier processing.

Refunds may be issued to the original payment method or as a credit on account.

Important Notes

Returns are subject to supplier approval and cannot always be guaranteed. We recommend

confirming specifications before ordering. Our team is happy to help.

Returns Address

Approved returns should be sent to:

Air Energy Ltd

Unit 4 Fountain Drive

Mead Lane

Hertford

Hertfordshire

SG13 7UB

(Please do not return goods without prior approval)